Delivery Information
Delivery Information
Every Tonava order is delivered free to UK addresses and fully tracked. There is no minimum spend.
Processing and transit
- Processing: orders are usually prepared for dispatch within 1 to 2 business days.
- Standard delivery: typically 3 to 8 business days after dispatch.
- Tracking: emailed to you as soon as your order leaves the warehouse.
How treadmills are delivered
Walking pads and lighter machines travel on a standard parcel service. Larger treadmills and commercial frames are heavy, palletised items and are delivered by a specialist carrier who will contact you to arrange a delivery date.
Before you order, please check access
Treadmills are bulky and heavy. Please make sure there is suitable access at the delivery address and tell us at the time of ordering if there are stairs, narrow doorways, lifts or restricted parking, so we can plan the delivery properly.
Confirm and publish the following before this page goes live: (1) whether delivery is kerbside, doorstep or room-of-choice, and whether packaging removal or assembly is included; (2) the carrier(s) used for palletised items; (3) whether the Scottish Highlands, offshore islands and Northern Ireland are served at the same free rate or carry a surcharge or exclusion, with the exact postcode groups; (4) what happens on a failed delivery or refused delivery, and any redelivery charge.
Problems with a delivery
If your order arrives damaged, incomplete or does not arrive at all, email support@tonava.com with your order number and photographs where relevant, and we will resolve it.
See also our Shipping Policy and Refund Policy.
Contact
Tonava
Unit 4b, Ferrybridge Business Park, Fishergate, Ferrybridge, Knottingley, West Yorkshire, WF11 8NA, United Kingdom
Email: support@tonava.com