Delivery Information
Where We Ship
Crema Harbor currently ships to addresses within the United Kingdom.
All prices displayed on our website are in British pounds (GBP).
Shipping Rates
We offer the following shipping options:
- Free Standard Shipping — £0 on all orders, with no minimum purchase required.
- Express Shipping — £19.99 with priority order handling and faster delivery where available.
Available shipping options and rates will be displayed during checkout.
Order Processing
Orders are typically processed within 2–3 business days, excluding weekends and public holidays.
During periods of high demand, processing may take slightly longer. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Order Tracking
Once your order has been dispatched, we will send you a confirmation email containing your tracking number and available tracking information.
Please allow some time for the carrier's tracking system to update after your order has been shipped.
Large and Heavy Items
Some of our washing machines, televisions and other large appliances are large or heavy and may be delivered using a freight carrier rather than a standard parcel service.
For freight deliveries, the carrier may contact you directly to arrange a suitable delivery date or delivery window.
Please make sure your delivery address is accurate and accessible. If your location has stairs, narrow entrances, restricted parking, limited access, or other delivery restrictions, please contact us when placing your order so we can assist with delivery arrangements.
International Orders
We currently ship to UK addresses only.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible at support@cremaharbor.shop.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging, where applicable
We will review the issue and work with you to provide an appropriate solution.
Please keep the original packaging until the issue has been fully resolved, as the shipping carrier may require it when processing a damage claim.
Questions About Shipping
If you have any questions about your order, shipping, or delivery, please contact us: