Shipping policy

Where We Ship

Crema Harbor currently ships to addresses in the United Kingdom.

All prices displayed on our website are in British pounds (GBP).

Shipping Rates

We offer the following shipping options:

  • Free Standard Shipping — £0 on all orders, with no minimum purchase required.
  • Express Shipping — £19.99 with priority handling and faster delivery where available.

Available shipping methods and rates are displayed at checkout before you complete your order.

Order Processing

Orders are typically processed within 2–3 business days, excluding weekends and public holidays.

During periods of high order volume, processing may take slightly longer.

Please note that processing time is separate from shipping transit time.

Shipping & Delivery

Once your order has been processed, it will be handed over to the appropriate shipping carrier.

Delivery times may vary depending on the destination, shipping method, product size, carrier availability, weather conditions, and other circumstances outside our control.

For the most accurate delivery information, please refer to the shipping options displayed during checkout and your tracking information after dispatch.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time after receiving your tracking number for the carrier’s tracking system to update.

Large & Heavy Items

Some washing machines, televisions and other large appliances sold by Crema Harbor are large or heavy and may be shipped using a freight carrier rather than a standard parcel service.

For freight deliveries, the carrier may contact you directly to arrange a delivery date or delivery window.

Please make sure your delivery address is accurate and suitable for receiving large items.

If your address has stairs, narrow entrances, limited access, restricted parking, or other delivery restrictions, please contact us as soon as possible after placing your order.

International Orders

We currently ship to UK addresses only.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives.

If your order is damaged, incorrect, incomplete, or missing an item, contact us as soon as possible at support@cremaharbor.shop.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging when applicable.

We will review the issue and work with you to provide an appropriate solution at no additional shipping cost to you when the problem is caused by damage, defect, or an incorrect shipment.

Please keep the original product packaging until the issue has been resolved, as the carrier may require it for a shipping claim.

Address Changes

Please review your shipping information carefully before placing your order.

If you notice an error in your delivery address, contact us at support@cremaharbor.shop as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Questions About Shipping

If you have any questions about shipping or delivery, please contact us:

Crema Harbor

Email: support@cremaharbor.shop
Phone: +44 7882 765783