Returns & Refunds

Returns & Refunds

You can return your order within 30 days of delivery.

What we need

  • The machine in resalable condition, with all parts, manuals and accessories.
  • The original packaging wherever possible. Treadmills are heavy and awkward to transport safely without it.
  • Your order number.

How to start a return

Email support@tonava.com with your order number and the reason for return. We will confirm the collection or return arrangements before anything is collected.

[MERCHANT INFORMATION REQUIRED]
Before publishing, confirm the change-of-mind return economics so shoppers can see them BEFORE they buy a heavy item: (1) who pays return carriage on a change-of-mind return; (2) whether a collection charge applies to palletised or two-person-delivery items and the approximate amount or how it is calculated; (3) the refund processing time once the item is received; (4) whether any restocking fee applies. Hiding bulky-item return costs until after purchase is both a consumer-law and a Merchant Center risk.

Faulty or damaged on arrival

If your machine arrives damaged or develops a fault, contact us as soon as possible with your order number and photographs. Faulty and damaged items are dealt with at our cost and are not subject to change-of-mind return charges.

Cancelling before dispatch

If you need to cancel, email us as quickly as possible. If the order has not yet been dispatched we will cancel it and refund in full.

Your statutory rights

These terms sit alongside your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, including the 14-day cooling-off period for distance sales. Nothing here reduces those rights.

See our full Refund Policy.

Contact

Tonava
Unit 4b, Ferrybridge Business Park, Fishergate, Ferrybridge, Knottingley, West Yorkshire, WF11 8NA, United Kingdom
Email: support@tonava.com