Returns & Refunds

Returns & Refunds

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility

To be eligible, your item must be in the same condition you received it and in its original packaging. You will also need your receipt or proof of purchase. Please keep the box — large appliances are difficult to ship safely without their original packaging, and a damaged return may not be refundable in full.

How to start a return

Email support@cremaharbor.shop with your order number and the reason for the return. We will confirm the return address and the process before you ship anything. Please do not send an item back before contacting us — unannounced returns cannot be tracked to your order.

An appliance that has been used

Running a few shots to test a machine is expected and does not by itself void a return. An appliance that has been installed, modified, or used long enough to show wear is no longer in the condition it was received.

Return shipping

To start a return, please contact us before sending any item back. Once your return request is approved, we will provide you with the return instructions and a prepaid return shipping label.

The return address is included with the prepaid label we send you once your return is approved — please do not ship anything back before then.

Customers are not responsible for return shipping costs. Crema Harbor covers the cost of return shipping for approved returns.

Please do not send products back without prior authorization, as unauthorized returns may not be accepted.

If your item arrives damaged, defective, incorrect, or you otherwise qualify for a return under our return policy, please contact us and we will assist you with the return process at no additional shipping cost.

Damages and issues

Inspect your order on delivery and contact us immediately at support@cremaharbor.shop if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and put it right.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since your return was approved, contact us.

Exchanges

The fastest way to exchange is to return the original item and place a new order once the return is accepted.