Order Support
Order Support
Need help with an order? Crema Harbor is here before and after your purchase, whether you are deciding between two products, checking on shipping, or setting up a new appliance.
Before you order
Not sure which model fits? Email support@cremaharbor.shop with what you need and your budget, and we will point you to the products that actually suit.
Tracking your order
Every order ships with tracking. You will receive tracking details by email once your order is dispatched. Larger machines may ship on a freight service, in which case the carrier will contact you to arrange delivery.
Changing or canceling an order
If you need to change a shipping address or cancel, contact us as soon as possible and we will do everything we can before the order leaves the warehouse. Once it has shipped, it has to be handled as a return.
Setting up your appliance
Follow the manufacturer's manual included in the box for first-use setup. If a part is missing or damaged, email us with your order number and a photo and we will sort it.
Returns
You can request a return within 30 days of delivery. Keep the original packaging where possible. See our Refund Policy for full details.