Order Support

Order Support

Need help with your order? Tonava is here before and after your purchase, whether you are choosing between two treadmills, checking on delivery, or setting your new machine up.

Before you order

Not sure which model fits your space or your training? Email support@tonava.com with the room you have available, your budget, and whether you mainly plan to walk, jog or run. We will point you to the machines that actually suit.

Tracking your delivery

Every order ships free across the UK with tracking. You will receive tracking details by email once your treadmill is dispatched. Larger machines ship on a pallet or two-person service, so keep an eye out for the carrier's booking message.

Changing or cancelling an order

If you need to change a delivery address or cancel, contact us as soon as possible and we will do everything we can before the order leaves the warehouse.

Setting up your treadmill

Walking pads are typically ready to use out of the box. Larger treadmills need light assembly and arrive with instructions and tools. If a part is missing or damaged, email us with your order number and a photo and we will sort it.

Returns

You can return your order within 30 days of delivery. Keep the original packaging where possible. See our Refund Policy for full details.

Contact

Email: support@tonava.com
Address: Unit 4b, Ferrybridge Business Park, Fishergate, Ferrybridge, Knottingley, West Yorkshire, WF11 8NA