Refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition in which you received it
  • In its original packaging
  • Returned with all included accessories, manuals, and components
  • Accompanied by your receipt or proof of purchase

Please keep the original packaging until you are sure you want to keep the product. Large or heavy appliances can be difficult to transport safely without their original packaging.

How to Start a Return

To request a return, contact us at support@cremaharbor.shop with:

  • Your order number
  • The item you would like to return
  • The reason for the return

Once your return is approved, we will provide you with return instructions and a prepaid return shipping label or other return shipping arrangements at no cost to you.

Please do not send any product back before contacting us. Returns sent without prior authorization may be delayed or may not be identifiable with your order.

Return Shipping

Crema Harbor covers return shipping costs for approved returns. Customers are not responsible for return shipping fees.

There is no return shipping charge deducted from your refund for an approved return.

For large or heavy items that require freight transportation, we will provide instructions and assist with arranging the return.

Used or Tested Equipment

We understand that certain equipment may need to be briefly tested after delivery.

Reasonable testing does not automatically make an item ineligible for return. However, products that have been significantly used, modified, damaged after delivery, permanently installed, plumbed in, altered, or returned with substantial signs of wear may not qualify for a full refund.

We will evaluate the condition of the returned item during inspection.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@cremaharbor.shop.

Please include your order number and, where applicable, photos showing the issue.

We will review the situation and provide an appropriate solution, which may include a replacement, repair, or refund at no additional shipping cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@cremaharbor.shop.

Exchanges

If you would like a different product, model, or variation, please contact us first.

The fastest way to exchange an item is generally to complete the approved return and place a new order for the replacement product.

Contact Us

For any questions regarding returns, refunds, or exchanges, contact:

Crema Harbor

Email: support@cremaharbor.shop
Phone: +44 7882 765783